Product Support Advisor
Visa sponsorship
Trade · Perth, WA, Australia · Full-Time · Discussed at interview · Visa: Employer sponsored
Heavy mobile plant specialists who want to move beyond routine servicing should look at these FIFO Product Support Advisor roles, based out of Perth and supporting mining operations around Western Australia. The aim is simple: keep big machines more reliable, more available and more productive.
On site you will work with maintenance crews to diagnose faults, analyse performance problems, advise on fixes and help shape better maintenance practice, mixing advisory work with hands-on support as needed. Expect FIFO rosters and 12-hour shifts. Overseas applicants with suitable qualifications and experience may be considered for visa sponsorship. UK plant fitters from quarrying or heavy civils will find the machinery familiar.
Show your trade certificate, the heavy equipment you have diagnosed and maintained and any high-risk work licences on your CV. Prepare a FIFO mining plant advisor CV with Build AI CV so the key points stand out.
Key Responsibilities
- Diagnose faults on heavy mobile equipment quickly to keep downtime to a minimum
- Investigate performance issues and decide on the corrective action
- Give site maintenance teams specialist technical advice and help with training and knowledge sharing
- Inspect machines, flag reliability concerns early and assess condition to recommend maintenance improvements
- Help plan and carry out preventative maintenance, component replacement and planned tasks
- Support warranty-related technical work and contribute to fleet optimisation
- Find ways to improve reliability, availability and efficiency, and take part in continuous improvement projects at customer sites
- Provide hands-on support when operations need it and keep service and technical records accurate
- Build strong relationships with customers and site teams and meet safety, procedure and environmental requirements while working FIFO rosters and extended shifts
Requirements & Eligibility
- Recognised Mobile Plant Trade Certificate or an equivalent international qualification
- Proven hands-on maintenance experience on heavy mobile plant, gained in mining, field service or large-scale equipment maintenance
- Strong hands-on experience with the machinery brand in use highly regarded
- Advanced diagnostic and fault-finding skills, with the ability to analyse equipment problems and recommend effective solutions
- A good grasp of preventative maintenance and equipment reliability principles
- Able to balance technical advisory work with hands-on tasks
- Strong communication and interpersonal skills and a professional manner with customers and stakeholders
- Self-motivated while fitting in well with a maintenance team
- Willing to work FIFO rosters and 12-hour shifts
- Committed to safety and compliance in remote mining environments
- High-risk work licences such as Forklift, EWP, Dogging, Rigging or Working at Heights advantageous
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Visa guide: 482 Visa Guide for UK Workers