Duty Manager
Visa sponsorship
Hospitality · Darwin, NT, Australia · Full-Time · $34/hr · Visa: Employer sponsored
Some managers like a quiet office. This one belongs on the floor. A busy licensed venue in Darwin needs a Duty Manager to run its shifts, leading the teams that look after food and beverage, gaming and functions and keeping the venue safe and on track from opening to lock-up.
Your job mixes people leadership with service, compliance, cash control and quick decisions when something goes wrong. Visa sponsorship may be available to suitably qualified candidates, including eligible applicants who may qualify through an NT DAMA pathway, subject to all required approvals.
In licensed hospitality your certificates and supervision record matter most, so put your RSA, any gaming training and the size of the teams you have managed at the top of your CV. Make your licensed venue shift management count with Build AI CV.
Key Responsibilities
- Take responsibility for the venue during your rostered shifts and keep the workplace safe, professional and positive
- Supervise and direct staff across functions, gaming and food and beverage
- Allocate daily tasks, cover the roster and support training, development and performance management
- Keep service and the look of the venue at a high standard
- Follow workplace safety, food safety, responsible gambling, gaming and liquor laws
- Open and close the venue to procedure, managing keys, security and restricted areas
- Oversee cash and gaming transactions, tills, floats and safe balances, finishing each shift with accurate reconciliations and handovers
- Handle complaints, behaviour issues, security matters and incidents calmly
- Support functions, entertainment and promotions
- Check stock, equipment, cleanliness and maintenance, and complete accurate shift and incident reports
- Apply venue policies and suggest ways to improve performance
Requirements & Eligibility
- An AQF Diploma-level qualification or relevant equivalent, plus at least one year of full-time-equivalent experience in the field
- Or at least three years of full-time-equivalent experience in the field, in hospitality, hotel or licensed-club management
- Proven experience leading and supervising hospitality staff, including previous work in a licensed venue
- Working knowledge of gaming and licensed hospitality operations, and a sound grasp of venue security and operational controls
- Solid experience handling and reconciling cash
- Strong leadership and team management, with excellent customer service and conflict resolution
- Clear written communication and reporting
- Current NT Responsible Service of Alcohol certification
- Current Responsible Service of Gambling training, or ready to complete it as required
- NT Gaming Machine Manager licence is preferred, or ready and eligible to apply for one
- Available for evenings, weekends and public holidays
- Able to meet the applicable licensing, probity and employment requirements
- Overseas applicants must satisfy the applicable qualification, experience, English-language and visa criteria
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Visa guide: 482 Visa Guide for UK Workers