Hybrid Multi-Cloud Technician
Visa sponsorship
Engineering · Auckland, New Zealand · Full-Time · $25/hr · Visa: Employer sponsored
Enjoy getting to the bottom of a stubborn system fault? Auckland has a permanent technician vacancy, full-time, supporting large-scale digital services used across New Zealand. As Hybrid Multi-Cloud Technician you would be the everyday technical help across a mix of hybrid and cloud platforms.
Most days involve closing off incidents and service requests, recording them in a tool like ServiceNow, keeping systems healthy, getting services back fast and helping senior specialists when a problem needs deeper digging. You would also help deploy and test new technology, work fixes through with in-house teams and outside vendors, keep documentation current and take your turn on call. Sponsorship is available to international candidates who are suitably qualified.
Your CV should show how long you have worked in ICT support, the incident tools you use and any ITIL certification. Shape a cloud support technician CV with Build AI CV so the technical detail is easy to scan.
Key Responsibilities
- Be the everyday technical help across hybrid and multi-cloud setups, closing off incidents and service requests
- Keep systems maintained, complete planned support tasks and get services back up fast through established processes, logging each incident in a platform like ServiceNow
- Help senior specialists troubleshoot and investigate, passing up complex faults and operational risks
- Take part in rolling out new technology, from deployment and system changes to testing and delivery on nationally coordinated digital projects
- Work fixes through with in-house teams and outside vendors, and keep records, service information and technical documents current
- Stay within organisational security, compliance and risk standards, and put forward ideas that make services more reliable, efficient and easier to use as new technology arrives
- Take a turn on call for critical support when needed, staying professional and collaborative
Requirements & Eligibility
- Minimum of 2 years working in ICT technical support or a comparable technology position
- Practical experience supporting IT services and daily technology operations, including troubleshooting and resolving incidents
- Has used IT service management tools, preferably ServiceNow
- Knows how structured service management and incident handling work
- Some exposure to implementing or deploying technology, or to system changes
- A tertiary qualification in IT or Computer Science, or in a related field
- An industry certificate, for example ITIL or Service Management, is advantageous
- An analytical problem-solver on technical issues who explains things well to users, vendors, stakeholders and technical teams
- A team player with a real interest in picking up new technologies
- Comfortable working alone and knowing when a complex issue should be escalated
- Organised and proactive, with a commitment to dependable technology services, integrity, security and compliance
- Happy to be part of an on-call roster
- Can meet relevant employment and visa requirements in New Zealand
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